I've decided to take a closer look at Lincoln and try to decipher what I think is ailing this once great luxury mark, when one looks at their product line over the last few years it isn't terribly difficult to see
where there where mistakes made that brought this almost hundred year old luxury brand down, If you are to walk into a showroom at a Lincoln store today you would have a collection of vehicles in deferent degrees of concept and trying to deliver a message, the problem here is that these vehicles should be giving you the same message in only varying degrees, when you come in to the showroom, the message you receive should be very clear,which car gives me the right amount of this message , should I go after a Big Navigator or the retirees towncar, either way this isn't the case at Lincoln, instead I get the impression that Lincoln is going after different customers that have conflicting opinions of what they want from this luxury mark. And that is the foundation of the problem here. I remember several years ago, former BMW CEO Bernd Pischetsrieder,(yeah That's his name) commented on the formula that BMW followed for it's automobile line, he said something to the effect that BMW's where sort of like sausage, they came in different lengths and sizes, but regardless of the size or the price point they all tasted the same. This is what I consider one of Lincoln's biggest problems,their product lines give conflicting messages, as though Lincoln doesn't know what type of customers they want in their showrooms.
While they seem to want to go after the baby boomer crowd and their usually deep pockets, they seem to have a fear of alienating the traditional and aging Lincoln customer, the sixty and over age group.
The powers that be at Lincoln have to decide what they want, do they want the younger and more affluent customer base that BMW enjoys?
or are they after the shrinking customer base that represents their traditional buyer. This seems to be the question Lincoln has been unwilling to answer the last ten years, they don't have time on their side anymore. They have to stick to a product message and stay there for years to come.
Ok, so now it looks like all of their product lines(except the towncar)
will be front wheel or all wheel drive, this isn't a bad decision, Audi
has been doing this for years with great success, but there can be no variation from this, even if Alan Mulally decides that Lincoln needs another change of direction.
Can Lincoln do this ? only time will tell.
J.






